Returns & Exchanges


Email to advise us of the return. Please include your full name, your order number and the product/s name and SKU, along with the reason for return.

We will reply with a Returns Form, which will need to completed and sent to us with your order.

FREE RETURNS FOR ORDERS OVER $100 (New Zealand only)
When you spend over $100 we will cover your return courier fee.

For orders under $100 you’ll need to pay the postage cost to send it back to us.


Items can be returned within 14 days of successful delivery for an exchange, store credit or refund (if damaged or faulty) – to the same value as at purchase. This does not include sale items.

Items do not have to be returned within 14 days of purchase, however the return process must be initiated within 14 days of successful delivery.

Items must be received in their original condition - unused. It is important that they are still in saleable condition to enable an exchange or store credit.

For hygiene reasons cosmetics, earrings and intimates cannot be returned.


Returns will automatically be issued a Store Credit unless you have requested an exchange or have been approved for a refund.

Store Credit is valid for 12 months from the date of issue.


To receive an exchange you must fill in the returns form showing the product name and SKU that you wish to exchange your returned item for.

We however cannot guarantee that we will have the requested product in stock for your exchange.

Any exchanges requested that we do not have in stock will automatically be issued a Store Credit. You will be advised if this is the case.


We process all returns within two-three business days of receiving your items and return form.

Upon processing your return, you will receive an email with the confirmed return store credit/exchange/refund.


If you receive a damaged or faulty product please urgently email All faulty items are eligible to receive a refund, however please note funds can take up to 3 working days to enter your bank account once the refund has been processed.


Please include the Returns Form and courier your return to the following address:

Foxglow Cosmetics

C/O Dubzz Digital Marketing

1304 Ranolf Street,

Rotorua 3010

New Zealand



Customer Service FAQ's

Unfortunately not at present. However you will be able to purchase in selected Salons across Australia very soon.

We accept payment via credit card, debit card, Paypal, Laybuy and Partpay.

Some of our Perfumes are limited. We don’t always restock a certain perfume. To keep in the loop of when a certain fragrance is restocked we recommend signing up to our newsletter and follow us on our social channels @foxglowcosmetics. Please note, certain fragrances are not guaranteed to be restocked, we may however restock popular perfumes.

Yes, if the product has not been opened and used. Please see our Returns Policy here > Returns & Exchanges

Perfume FAQs

Our perfume oils are 100% uncut, pure and skin-safe. They are inspired by the original perfume and come in a 10ml glass bottle with a roll-on application. They are vegan, cruelty free, alcohol free, contain no additives, no GMO's, no phthalates and no parabens.

For a longer lasting scent, moisturise your skin prior to application. The scent should last around 12 hours without moisturising and around 24 hours with moisturising and will last much longer on clothing.

When applying to each pulse point twice each day, the 10ml bottle should last around 3 months.

Our perfume oil should wash out of your clothing and fabrics.

Perfume Oils Disclaimer: 

*Our perfume oils are 100% uncut, pure and skin-safe. They are vegan friendly, cruelty free, alcohol free, contain no additives, no GMO’s, no phthalates and no parabens.

We only make our oils with Grade A Oils. Our oils are created using the exact grade of raw materials, exact origin and composition of the essential oils, and always include the unique, exotic, and expensive specialty raw materials found in original fragrances. 
Our oils are balanced with a top, middle and bottom note that are unique to original fragrances, they are complex blends of raw materials, natural essential oils and exotic specialty compounds. 

*Name trademarks and copyrights are properties of their respective manufacturers and/or designers. Foxglow Cosmetics has no affiliation with the manufacturers/designers. Our interpretation of these fragrances was created through chemical analysis and reproduction, and the purpose of this description is to give the customer an idea of scent character, not to mislead or confuse the customer. It is not intended to infringe on the manufacturers/designer's name and valuable trademark. We do not represent our products to be original nor do we represent that they are exact copies; therefore they do not violate any copyright laws. Any references to brand names are made strictly for comparison. Foxglow has no affiliation to, and is not associated or sponsored by any of these trademark owners. These products are perfume oils, NOT original perfumes.